Introduction

Discovering unauthorized transactions on your HDFC Forex Card can be a cause for concern. However, it is important to remain calm and take immediate action to mitigate any potential financial loss. In this article, we will outline the steps you should follow in case of unauthorized transactions on your HDFC Forex Card.

1. Contact HDFC Bank Customer Support

The first step is to immediately contact HDFC Bank’s customer support helpline dedicated to Forex Card services. You can find the contact details on the bank’s website or on the back of your Forex Card. Inform the customer support representative about the unauthorized transactions and provide them with all the necessary details, such as the transaction date, amount, and any other relevant information. The bank will guide you through the process of reporting the unauthorized transactions and taking appropriate action.

2. Block your Forex Card

To prevent further unauthorized transactions, it is crucial to block your HDFC Forex Card. You can do this by contacting the customer support helpline or through the bank’s netbanking portal. Blocking your card will ensure that no additional transactions can be made using it. HDFC Bank will provide you with further instructions on how to replace or reactivate your card, if necessary.

3. Dispute the Unauthorized Transactions

After reporting the unauthorized transactions, HDFC Bank will initiate an investigation into the matter. They will work to resolve the issue and determine whether the transactions were indeed unauthorized. During this process, it is important to provide any additional information or evidence that can support your claim. If the bank confirms the transactions as unauthorized, they will proceed with reversing the charges and refunding the amount to your Forex Card account.

4. Change Your IPIN and Review Security Measures

As an additional precautionary measure, it is advisable to change your Internet Personal Identification Number (IPIN) for HDFC Forex Card Netbanking. This helps ensure that even if unauthorized individuals gained access to your IPIN, they cannot use it to perform any fraudulent activities. Additionally, review and strengthen your overall security measures, such as enabling two-factor authentication and regularly monitoring your account for any suspicious activity.

5. Keep Documentation and Follow Up

Throughout the process, it is important to keep a record of all communications and documentation related to the unauthorized transactions. This includes details of your conversations with HDFC Bank’s customer support, any reference numbers provided, and copies of any written correspondence. In case of any delays or further complications, you can use this documentation to follow up with the bank or escalate the issue if necessary.

Conclusion

Discovering unauthorized transactions on your HDFC Forex Card can be distressing, but by following the steps outlined above, you can take prompt action to resolve the issue. Contact HDFC Bank’s customer support, block your Forex Card, dispute the unauthorized transactions, change your IPIN, and review your security measures. By taking these steps and maintaining clear documentation, you can protect your finances and ensure a swift resolution to any unauthorized activity on your HDFC Forex Card.